RETURN POLICY
Because we want you to be completely satisfied with your purchase, returns may be accepted by arte|facto boston on a case by case basis.
- Returned items are eligible for exchange only.
- Due to health laws, earrings cannot be returned.
- Returns must be preauthorized. Please contact us via e-mail at artefactoboston@gmail.com within 5 days of receipt for assistance. Returns will not be accepted without preauthorization.
- Returned item must retain the original security tag and be returned unworn and in original condition, accompanied by the original receipt in order to be to accepted for exchange.
- Item must be shipped in proper trackable packaging (US Postal Service Priority Mail or equal) and fully insured, and those costs are the responsibility of the customer.
- arte|facto boston cannot be liable for loss or damage of the item in transit, and will not assume responsibility without proof of delivery to arte|facto boston.
- Special orders, customized jewelry, and sale or discounted items are final sale.
GUARANTEE & REPAIRS
Should your jewelry purchase become damaged or broken within the first 30 days from receipt of item purchased, please contact us immediately via e-mail at artefactoboston@gmail.com. We will make every effort to ensure your complete satisfaction.
PACKAGING
All of our packages are gift wrapped, whether for yourself or for others!!
CARE AND CLEANING
Fired enamel - avoid knocks and sudden changes in temperature. Clean with water, pH-neutral soap and a 100%-cotton cloth.
Cold enamel - chemically colored surface. Avoid knocks and scrapes. Clean with water, neutral soap and a 100% cotton cloth.
Rhodium plated matte silver - rhodium plated surface. The rhodium is applied using an electroplating process to prevent the piece from rusting. Avoid scrapes and scratches, as the plating is applied only to the surface of the piece. Clean with water, pH-neutral soap and a small brush.
Gold-plated matte metal - gold-plated surface. To avoid contamination by contact, store the piece away from any other metal. Avoid scrapes and scratches, as the plating is applied only to the surface of the piece. Clean with water, pH-neutral soap and a small brush.